Customer feedbacks play an integral part in the success of a business. A satisfied customer is considered the greatest asset a business can have. So, it is quite important to get feedback from your customers every now and then. This can be done via a phone call or text but writing an email to request feedback from customers is a proper professional approach.
For this purpose, we have some free customer feedback email templates available here in this article. You can use any given template to write this particular type of email to your customers. Also, we have some useful and easy tips for you that will help you in writing an engaging and compelling customer feedback email.
What is a Customer Feedback Email?
A simple email that is written with the intention of getting feedback from customers regarding a specific product or service is known as a customer feedback email. Every business in this world, regardless of the nature of its operations or its scale, needs customers or clients that will help it grow. In order to develop and grow on a consistent basis, it is quite important that a business must have satisfied customers.
Satisfied customers are not only a great asset to a business but they are also indirect ambassadors. For example, if a customer is 100% satisfied with a product or service, he/she will automatically recommend that product or service to his/her friends and family, thus resulting in an increase in brand reach and brand awareness. Therefore, it is quite important that a business must take the necessary steps to ensure maximum customer satisfaction.
In order to check whether your customers are satisfied or not, there are many tools a business can use, and getting feedback from your customers is one of them. Writing an email to request feedback from your customers makes it look more professional and official. Check the customer feedback email samples that are provided here on this page to understand how to write this type of email.
Why a Customer Feedback is Important?
Following is a list of some benefits that will help you understand the significance and importance of customer feedback:
- It helps a business to analyze the quality of its products or services and to identify the areas for improvement.
- The feedback from a customer is an important thing for a business as it helps the decision makers to devise new strategies and come up with new and effective plans.
- Feedbacks help companies to provide their customers with a better user experience.
- It is a great way to stay connected to your customers.
- By requesting feedback, the customers realize that the organization values their opinion.
- The improvements made as a result of analysis of customer feedback ultimately result in higher customer retention.
Customer Feedback Email Sample
TEXT VERSION
Subject: This 30 Second Survey will earn you $10
Dear [First Name of the Customer],
We hope that you will be fine and enjoying our video editing software, Blink. This email is to get your honest review of the software. It will be great if you will share your experience with it. It is important for us as the opinions of loyal customers such as yourself, encourage us to improve our products and services.
By clicking the button below, you will be directed to a 30-second quick survey. Completing this survey will earn you $10, a small gift from us.
[CALL To ACTION BUTTON / LINK TO THE SURVEY]
We will be looking forward to your response.
Thanks!
Yours Truly,
[Sender Name]
[Sender Designation]
TEMPLATE
Customer Feedback Email Template
TEXT VERSION
Subject: Request to Make Wear Me Better
Hi,
This is to request your honest reviews on Wear Me products. We will be requiring just a few minutes from your busy schedule as these few minutes will help us make things better for our customers in the future. The satisfaction of our customers is the only thing we care about. That’s why we take the opinions of our customers very seriously.
Please make sure to click the given below button to start the survey. This survey will be very quick and simple. Your answers will help us improve the quality of our products and services.
[CALL To ACTION BUTTON / LINK TO THE SURVEY]
Your feedback is valuable to us and we will be looking forward to it.
Thanks for your time!
Sincerely,
[Sender Name]
[Sender Designation]
TEMPLATE
Tips for Writing a Perfect Customer Feedback Email
The customer feedback email templates given here on this page can be considered a guide for writing such an email. Using these free editable templates will allow you to write your own customer feedback request email within no time. However, if you want to know how to write a customer feedback email from the beginning, these simple tips will help you in writing a perfect customer feedback email:
- First thing first, write a perfectly suitable subject line for your customer feedback email. The key is to keep the subject line crispy and compelling so that the customer opens the email message. For this purpose, you can use inviting and emphasizing language but try not to make it spammy.
- Using a personalized salutation will be a good way to write a customer feedback email. However, writing a simple ‘Hello’ or ‘Hi’ will also be enough.
- As soon as you start writing the main body of your email message, let your customers know why they are reading this email i.e., the actual reason for writing the email. Of course, the main purpose of this email is to get feedback from your customers about a certain product or service.
- Let your customers know that their opinion is quite valuable to you. This way, you will be likely to get effective feedback from your customers.
- Your customer feedback email must be direct and to the point. Don’t include any irrelevant details and make sure to keep it short.
- Usually, customer feedback is obtained with the help of an online survey. Make sure to include the right link to the survey in your email so that the customer can easily be directed towards the survey. Also, mention the estimated amount of time that will be required to complete the survey.
- Don’t forget to thank your customers in your email.
- Proofread your email and recheck the link to the survey before finally sending the email.