If you are facing some issues regarding some service that you have acquired, retained, or subscribed to, then it is important to address that issue. One of the most common ways of doing so is by writing a complaint email about the service to the service provider. This way you can bring the issue to the notice of the service provider so that they can try to resolve it as soon as possible.
What is a Complaint Email About the Service?
As the name suggests, a complaint email about the service is written to the service provider to file or lodge a complaint against the poor service they are providing. Such an email is actually written so as to make the complaint official.
There might be some instances where you have to face the problem of poor service. For example, you may be experiencing a poor internet speed or you are experiencing poor delivery services from the company from where you purchased something.
It is quite important to write a complaint email to the relevant person, a business, or a company because only then they would be able to resolve your issue. It is quite normal to assume that in any such situation, you are already angry and frustrated. Still then, you will have to control your emotions and must communicate your problem to the service provider in a proper professional way.
In this article, we have provided you with 2 free sample complaint emails about the service. You can simply copy the text of any sample for use or you can also download the complaint email about the service templates which are available in both Microsoft Word and PDF formats. Make sure to check out these templates below.
Complaint Email About the Poor Internet Service Sample
Subject: Poor Internet Service
Dear Mr. / Mrs. [First/Last Name of the Recipient],
I am [Your Name in Full] and I am a regular customer and subscriber of your company’s broadband/internet services [mention Name of the Company].
For the past 10 days, I have been experiencing a continuous slow internet connection. I have duly checked all the wire connections and the internet modem but I found no problem. I have contacted your customer service department many times and lodged multiple complaints. Every time they promise to resolve the complaint as soon as possible but I am still facing the issue.
I run an online marketing agency and hence, I can’t afford to have a poor internet connection at any time due to the nature of my business. I hope you can understand my situation so therefore, I request you to kindly take this matter into your consideration and try to resolve it as soon as possible.
Feel free to contact me at any time for any relevant details or information. Thanks a lot for your valuable time.
Respectfully,
[Sender Name]
[Contact Details]
Complaint Email About the Poor Internet Service Template
Complaint Email About the Poor Delivery Service Sample
Subject: Poor Delivery Service
Dear Mr. / Mrs. [First/Last Name of the Recipient],
I am [Your Name in Full] and I am writing this email with due respect to file my complaint against the order/invoice number [mention Invoice Number]. On [mention Date of Order], I ordered a [mention Product Name along with other brief details] from your website [mention Name/Link of the Website]. I also made the full payment via my credit card.
At the time of placing the order, it was mentioned that the product will be delivered within 3 to 5 working days. As of this moment, I have not yet received my product and it’s already been 4 weeks.
Every time I call your company’s customer support representatives, they just keep saying the same thing “Your order is dispatched and will be delivered soon”. They simply don’t tell me what is the actual reason for this delay or when I will be able to finally get my product. I just wonder if that’s really an appropriate way to deal with your customers.
As you are now completely aware of the whole situation, it is my humble request to you to respond to me as soon as possible. Please let me know if my order will actually get delivered now. If that’s not the case, then make sure to refund my amount in full. Also please find attached to this email the e-receipt of my order.
I hope that you will take this matter into your consideration and try to resolve it as quickly as possible.
Best Regards,
[Sender Name]
[Contact Details]
Complaint Email About the Poor Delivery Service Template
Tips for Writing a Perfect Complaint Email About the Service
The above-given complaint email about the service templates can be of great help to you while writing a complaint email. You can download any of the templates in the editable format and can change them as per your requirements. However, if you are curious to know how to write a professional complaint email about the service, make sure to keep in mind the given below tips:
- First thing first, write a short and clear subject line for the email just like the one shown in the above-given complaint email templates.
- Use professional greetings like ” Dear Mr./Mrs. [First/Last Name of the Receipient]. If you don’t know the name of the recipient, you can also write “To whom it concerns”.
- Begin the email by briefly introducing yourself like your name and stating your purpose for writing the email. For example, you are writing an email because you are facing an internet problem or experiencing a poor delivery service, etc.
- Mention the period for which you are facing the issue or problem and what steps you had taken to get the issue resolved.
- Refer to a specific individual whom you contacted multiple times for your issue like a customer service representative.
- Even though you are frustrated or angry, you must have to control your emotions while writing a complaint email. Your writing must be both professional and polite.
- You should also provide some proof like a receipt or an e-receipt especially if you have ordered a product online.
- Request the recipient to take some serious actions so as to get your problem resolved as quickly as possible.
- Right before the ending, you must provide your contact details and offer to provide any further details or information.
- End the email properly by using a professional close like “Best Regards”, “Sincerely”, or “Respectfully”.
- Make sure to review your email for any grammatical errors or mistakes.